Customer Support Center
If you need help with account queries, payments, technical issues or general feedback, our support team is here to help. Contact us for account-related questions, troubleshooting, or to report a problem and we will respond promptly. We offer email and phone support and will direct complex matters to the right team. For quick help use the contact details below or open a support ticket and a member of the team will assist. Our team aims to help quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account and technical queries; typical reply within 24 hours) |
| General enquiries | [email protected] (corporate, licensing and press questions) |
| Affiliate enquiries | [email protected] (partnerships and marketing; account manager on request) |
| Phone | +44 20 7946 1538 (UK office) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
For detailed requests, account matters or cases needing documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and current contact details. Including your full name, account ID and any relevant attachments speeds up handling and helps us avoid delays. We aim to respond promptly once all required information is received.
Submit Your Inquiry
Name <label for="email" style="display:block;margin-bottom:6px;font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="width:100%;padding:10px;border:1px solid #cfcfcf;border-radius:4px;margin-bottom:12px;font-size:14px;"/><label for="message" style="display:block;margin-bottom:6px;font-size:14px;color:#222;">Message</label><textarea id="message" name="message" placeholder="How can we help?" required style="width:100%;height:120px;padding:10px;border:1px solid #cfcfcf;border-radius:4px;margin-bottom:12px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;padding:10px 16px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
At Kingia support we aim to respond promptly. Most enquiries are answered within one business day. Simple account and payment queries are usually resolved quickly; more complex matters, such as security checks or detailed investigations, may take several days depending on their nature. If further information is needed we will keep you updated and provide an estimated timeframe for resolution.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve Kingia. Your comments are read carefully by our team and help shape product updates, promotions and site usability. Please share what works well and what could be better - every message helps us make the site clearer, fairer and easier to use for everyone.